Refund & Cancellation Policy

Last updated: 6 August 2026

This policy explains how billing, cancellation, and refunds work for HeadhuntCFO subscriptions. Please read it before subscribing.

1. One-time, prepaid access — no auto-renewal

HeadhuntCFO Pro is a one-time, prepaid 30-day subscription. There is no recurring billing and no stored-card auto-debit. Your access simply ends when the 30-day period lapses, at which point you may choose to purchase again. Because there is no auto-renewal, there is nothing to “cancel” — not buying again is the cancellation.

2. Subscription fees are non-refundable

Subscription fees are non-refundable once your access has been activated. When you subscribe, you receive immediate access to enriched CFO intelligence and tooling for the full 30-day period, so fees are not refundable on a pro-rata or change-of-mind basis. This is standard for digital subscription services.

3. Failed enrichments are credited back

Pro plans include a monthly allowance of search enrichments. If an enrichment you initiate fails to produce a profile (for example, no annual report can be located for the company), the enrichment credit is automatically refunded to your account so it doesn’t count against your allowance. This is an in-app credit restoration, not a monetary refund.

4. Exceptional cases

If you were charged in error (for example, a duplicate charge) or experienced a verified billing fault, contact us within 7 days and we will investigate. Any approved monetary refund is processed to the original payment method via our payment provider.

5. How to reach us

For any billing question, email reachus@headhuntcfo.com with your account email and the payment reference. We aim to respond within 2 business days.

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